ORDERS:

Can I cancel my order?

  • Yes, as long as this hasn't been processed. Please email laoeapparel@gmail.com and we'll let you know if the cancellation is possible.

Can I add more items to my previous order?

  • You can add more items to your order by completing an additional order. We'll ship them together if the previous order hasn't been processed.

I insert wrong the delivery address:

  • If your order hasn't been processed, we'll try to change shipping address, however, we cannot promise we'll be able to. email us to  laoeapparel@gmail.com

SHIPPING AND DELIVERIES:

How long until received my order?

  • Estimated shipping time (please allow 1-2 days of processing before shipping).
    -Portugal and Spain: 3 days
    -Madeira and Azores: 8 days
    these times are an estimate and are dependent on the delivery company availability.

How can I track my order?

When we ship your order, you'll be able to see a tracking code and will be able to monitor every step of the delivery process.

 The tracking code 'I’ve received isn’t working: 

  • We ask you to wait a few hours because sometimes it takes a while before the tracking link is active. If after a day you still can’t track your order,  email us to laoeapparel@gmail.com

RETURNS AND REFUNDS:

Can I return a order?

  • You have 14 days to return your purchase. Your order will only be eligible for refund if:
    The item(s) don’t present any evidence of being used (smell, usage marks). The item(s) still have the tags attached and sealed. The item(s) hasn’t suffered alterations. Check our returns and refunds policy in  our Terms and conditions.

How to return my order?

Do I have to pay to return my order?

  • If your returned items had some type of production defect we are sorry and will reimburse you in full, otherwise we will reimburse you the full amount of the items minus any shipping and handling fees.

How to Wash my clothes?

  • Wash Cold
  • Line dry
  • Separate Colours